21 March 2010
A keen focus on customer service earned furniture and homeware retailer InStore the National Retail Store of the Year award at the recent FBD Ireland Retail Excellence Awards.
The award, for InStore’s Stillorgan outlet in Dublin, reflects the ethos of InStore’s founder, Oliver Moloney,who believes that the customer is always king in retail. ‘‘Seeing everything through the eyes of the customer is our strategy across every business decision we make," Moloney said. ‘‘We take every available opportunity to ask our customers what we are doing right and what we are doing wrong."
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